VODCAST: Learning Burst Series - The Performance Support Spectrum
In this vodcast, Bob Mosher and Conrad Gottfredson discuss the Five Stages of the Performance Support Spectrum (18:17 minutes). Where does your organization fit?
View ArticlePerformance Support Gets Even Smarter
Last month, we talked about the performance support spectrum and the various stages that go from Low Level (1), where support is in the form of scattered information to the Transformational Level (5),...
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From Scattered Information to Transformational Performance Support
Check out our newest info graphic: From Scattered Information to Transformational Performance Support
View ArticleSmart Performance Support Isn't Science Fiction!
We hope this month's focus on 'smart' performance support (PS) has been as compelling to you as it is to us. We can’t imagine anyone not wanting performance support that starts smart and gets smarter...
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Podcast: Bob Mosher Speaks with Mark Oehlert about Mobile Performance Support
Listen as Bob Mosher and Mark Oehlert talk Mobile Performance Support in this month's podcast (length 15:14).Mark Oehlert is the Customer Success Directorat Socialtext.
View ArticleIt's Time to Take On mSupport
Almost one third of the global workforce are “anytime, anywhere information workers.” That is they are “working from multiple locations, using three or more devices, and engaging with a large number of...
View ArticleApp vs. App-like: Don’t Paint Yourself into a Corner
1.2 billion people worldwide were using mobile apps at the end of last year. The “app” trajectory of growth is 29.8 percent a year.1 If you’re a smartphone owner, you average 127 minutes every day...
View ArticleMobile is a Game Changer for Performance Support
These days, everyone is on the move, including the both of us! If you were on the move and missed our last webinar, The Power of Mobile Support, or if you want a quick recap, here's a quick summary.
View ArticlePodcast: Bob Mosher speaks with Jeremy Smith of Herman Miller
Listen as Bob Mosher and Jeremy Smith discuss how Herman Miller has reduced training hours and costs with Performance Support in this month's podcast.
View ArticleWe need to know where we've been to get where we're going...
When I was a 4th grade school teacher a wonderful mentor of mine introduced me to one of the most powerful teaching approaches I had ever seen – having my kids grade their own papers and then research...
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Podcast: Bob Mosher Speaks with Beth Daniel of Bank of America
Listen as Bob Mosher and Beth Daniel discuss performance support at Bank of America in this month's Podcast.(length 16:09)Beth is the Learning and Development Manager at Bank of America.
View ArticleThe Man in the Mirror is a Boy, and Other Untruths
When you look in the mirror, do you still see that youthful kid you were in high school? I know we do! There aren't any wrinkles or gray hair. Just that happy kid staring back at us. Now, if we asked...
View ArticleAgile, it’s not just for software development
Over the past 10 years or so, much has been said about Agile methodologies, particularly in regards to software development. Agile methodologies, notably Scrum, Lean, and Kanban, value one set of...
View ArticleFrom Agile Software Development to Agile Company
Agile companies stay nimble using approaches like Performance Support to minimize up front “big knowledge” and maximize direction at the moment of need. But to get the most out of a move to Agile...
View Article“Just in Time” vs. “Just Enough Information”
Read Bob Mosher's guest blog on Charles Jennings' 70:20:10 Forum: "'Just-in-time' vs. 'Just enough information'"
View ArticleIT Managers, Can You Handle This?
9 Elements of Sustainable IT AdoptionMy colleagues recently attended the Microsoft Worldwide Partner Conference (WPC) in blazing-hot Houston, TX. They raved about Dux Raymond Sy’s session, “Lead the...
View ArticleBrave New Frontier for Instructional Designers
I was watching a Star Trek rerun the other day and I had the realization that, like the Star Trek Enterprise, instructional design is entering a brave new frontier. We know so much more about adult...
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Podcast: Conrad Gottfredson talks Agile with Rory Francis of Huntington...
Conrad Gottfredson continues the Agile discussion with Rory Francis, Senior Instructional Designer at Huntington National Bank (13:09).
View ArticleTurning Instructional Design Upside Down
This weekend was my town’s annual Arts Festival. As I was wandering around the booths, I ran into a woman who had been in my first 9th grade English class. Fresh out of college, I had a lot of ideas...
View ArticlePerformance Zone: The Missing Link
In the business environment, the word "performance" has been around for a while. We use it in many different ways and we interpret it using our own filters. When you hear the word "performance" in a...
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